Source: chiefexecutive.net
Author: Chris McGugan
The article discusses the importance of empathy in leadership, particularly during challenging times. The author highlights a recent incident where a CEO’s comments were perceived as callous and insensitive, highlighting the disconnect between leadership and employees.
To establish trust, leaders need to be transparent and honest with their employees, while also delivering messages tactfully and with empathy. It’s essential to acknowledge the challenges faced by employees, such as compensation, layoffs, and budget cuts, and to involve other people in the planning process when addressing difficult topics.
Leaders must also listen with empathy and acknowledge employees’ concerns before responding. Ultimately, leading with empathy means recognizing everyone’s challenges and making employees feel valued.
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“You are what you do — day after day after day.”
