Thanks to Bernard Marr.
Have an engaging time that will help you move forward.
Since online shopping became a reality, retail has become increasingly digital and internet-driven. Bricks and mortar stores have adopted elements of the online experience to encourage us to continue visiting them, and also played to the strengths that in-person experiences can offer, such as more personal levels of service.
But the coronavirus pandemic has affected the way every trend will play out in 2021, and offline retail has been hit particularly hard. This has led to widespread job losses and famous names disappearing from shopping centers around the world. At the same time, online retail has boomed more quickly than ever before as consumers choose to remain safely indoors, and home delivery infrastructure becomes increasingly sophisticated.
Here are my predictions on how the world of retail will continue to change over the course of 2021 as the pandemic and other factors continue to influence our habits.
- Omnichannel – Offline is online, online is offline
- AI increasingly customer-facing across the retail industry
- Autonomous Deliveries and Fulfilment
- See it, like it, buy it!
- Personal shopping at scale
The full article you find here.
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„You are what you do — day after day after day.“