When it comes to delicate interactions — say, giving and receiving feedback — email seems to act like some strange form of kryptonite. How many times have you received a poorly worded critique that sent you into a fit of anger? Or sent someone else some mild feedback only to have the receiver respond with a disproportionate level of outrage? What is it about email that makes us so socially inept?
By Jocely K. Glei
OCTOBER 07, 2016